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29-Mar-2025

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Salesforce Unveils Agentforce 2dx to Transform Workflows with Proactive Agentic AI Integration 1 month ago

Salesforce has announced the launch of Agentforce 2dx, the latest iteration of its digital labor platform designed to integrate trusted, autonomous AI agents into the flow of work. This new version marks a significant evolution from traditional reactive chat interfaces, enabling proactive AI agents to operate behind the scenes without the need for constant human oversight. As a result, organizations can unlock new customer and employee workflows, enhancing efficiency, agility, and scalability.

With Agentforce 2dx, businesses can seamlessly integrate autonomous agents into their existing data systems, business logic, and user interfaces. These agents are equipped to anticipate business needs and take action, streamlining processes and improving overall operational effectiveness.

The release also introduces a suite of low-code and pro-code tools for Salesforce developers, allowing for quicker configuration, testing, and deployment of Agentforce. Coupled with advanced analytics, these tools enable teams to monitor, debug, and optimize agent performance using real-time data and insights.

To facilitate experimentation with these new capabilities, Salesforce has launched the Agentforce Developer Edition, a free environment where developers can prototype agents and explore the functionalities of Data Cloud, Salesforce's hyperscale data engine.

Additionally, Salesforce has unveiled AgentExchange, a trusted marketplace and community specifically designed for Agentforce. This initiative opens new opportunities for partners to engage in the rapidly expanding $6 trillion digital labor market. AgentExchange will accelerate Agentforce deployments by providing a library of ready-to-use templates and actions, thereby saving businesses time and resources. Partners can also list their components for sale, capturing their share of the growing AI agent market.

AgentExchange launches with over 200 initial partners and hundreds of ready-made actions, all of which have undergone rigorous security reviews and are supported by customer feedback. This initiative is poised to facilitate the rapid creation and deployment of AI agents across various professions and industries.

Accompanying the launch of Agentforce 2dx and AgentExchange is the establishment of the Agentblazer community. This inclusive group brings together Salesforce admins, developers, CTOs, CIOs, and other IT leaders to share best practices and acquire skills on Trailhead, ultimately fostering the development of agent-first companies.

"Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labor beyond CRM, we're making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers," said Linda Saunders, Salesforce Country Manager & Senior Director of Solution Engineering, Africa. "With deep integrations across Salesforce's digital labor platform, CIOs, IT leaders, and developers can build agents and automate work, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labor market."

According to Salesforce's State of IT Report, 96% of developers believe AI agents will positively reshape the developer experience. Agentic AI represents the next evolution of automation, where AI-driven agents operate independently to execute tasks, make decisions, and optimize workflows without the need for constant human oversight.

Unlike traditional AI chatbots, which rely on manual prompts or rigid programming, agentic AI dynamically responds to live data and changing business needs. Salesforce's latest enhancements in agentic AI signify a transformative leap in how organizations can integrate agents into their daily operations. By embedding AI seamlessly into applications, workflows, and processes, enterprise-ready AI agents are not just assistants—they are proactive actors that drive business success.

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