AlphaCX
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0
Launched Year
0
Employees
Profile Completion
60%
Company Profile
2021
Founded
Market Segment
"1-10"
Employees
Funding Stage
No opening
Jobs
Not for sale
Acquisition
Not available
Merger
Geographical Market
Lekki
About
AlphaCX is a customer communication platform that enables businesses to communicate meaningfully with customers from live chat, email, WhatsApp, SMS, Twitter, Facebook messenger and Instagram. The product includes ticketing helpdesk, customer feedback ratings, knowledge base and self-service portal. With other features such as conversational support, automated SLAs and ticket distribution, including voice, video and AI capability in their product roadmap. The platform gives insights on customer satisfaction, retention and business growth. It is a complete customer experience management tool with SaaS and self-hosted options that offers communication, data integration and analytical capabilities built for teams and customers.
